Sales Terms
1. Seller and Scope
These Sales Terms apply to every purchase on PixGenia.com and complement our Terms of Service, Privacy Policy and Content Policy. The seller is PixGenia, operated from France, whose full legal identity is given in our Legal Notice; contact: support@pixgenia.com. They can be read before any payment from the plans page and the payment page, where you accept them by ticking the box, and are recalled in the confirmation e-mail.
Two paid products exist, governed by distinct sections below: the monthly image plans (sections 2 to 6), which are recurring subscriptions, and the Portrait Pro pack (sections 7 to 11), which is a one-off purchase. Everything else on PixGenia is free and requires no account.
2. Image Plans: Content and Price
The Premium subscription gives access to the AI image tools beyond the free daily allowance: 50 images per day and 750 images per subscription month (counted from the monthly anniversary of the subscription start date, yearly plans included), at €9.99 per month (monthly plan) or €79.99 per year (yearly plan). All prices include VAT and are charged in euros. The Starter (€5.99 per month, 15 images per day) and Pro (€19.99 per month, 50 images per day) plans are no longer offered since 13 October 2026; subscribers who joined before that date keep them on the same terms.
The daily allowance is a single limit shared by every tool (image generator, logo maker, photo editor, upscaler, background remover), not a separate limit per tool. It is measured over a rolling 24-hour period rather than a calendar day, and it does not accumulate: unused images are not carried over to the next day.
High-quality generation is included in every plan and counts as two images against the daily allowance, because it costs substantially more to produce. The applicable price is the one displayed at checkout. The allowance included in a plan is never reduced during a period already paid for. Prices and allowances may change for future billing periods only; we give at least 30 days' notice by e-mail before any change affects you, and you may cancel before it takes effect.
3. Subscription and Renewal
A plan is taken out through a secure Stripe Checkout page. The price of your plan is charged on the day you subscribe, then every month. Plans taken out with the starter offer (7 days for €0.99, from 29 to 30 September 2026) remain governed by the terms accepted when they were taken out, including the one-month commitment.
Unless cancelled, the subscription renews automatically at each term — every month for the monthly plan, every year for the yearly plan — and your card is charged the then-current price of your plan. There is no commitment beyond the current period. Stripe sends you a receipt for each payment, and your invoices remain available in the billing portal.
If a renewal payment fails, Stripe retries it over several days. Your access is maintained for at most 15 days after the start of the unpaid period; beyond that, access is suspended until a payment succeeds, and the plan ends if none does.
4. Changing Plan and Cancelling
You may change plan or cancel at any time, on your own, from your account page: the "Cancel my subscription" link opens the cancellation screen of the Stripe billing portal (summary, then confirmation), and the "Manage my plan" button opens the portal itself. No e-mail or request to us is required, and a cancellation is confirmed to you by e-mail.
A cancellation takes effect at the end of the period already paid for: you keep full access until that date, and no further payment is taken. A change of plan applies immediately and is prorated — you pay only the difference for the remaining time.
5. Right of Withdrawal and Refunds (Plans)
You may withdraw from a plan within 14 days of subscribing, without giving any reason (French Consumer Code, articles L221-18 and following). To do so, inform us of your decision by an unambiguous statement: an e-mail to support@pixgenia.com is enough, or you may use the model withdrawal form on our Withdrawal and Refunds page (pixgenia.com/legal/withdrawal).
By paying, you expressly request immediate access to the service. If you withdraw, the days already used remain due, in proportion to the period paid (French Consumer Code, article L221-25), and the rest is refunded. The plan then ends, and the refund is made to the original payment method no later than 14 days after we receive your decision.
After the withdrawal period, cancelling does not entitle you to a refund of the current period: it stops any future payment (section 4). Your mandatory rights under the statutory guarantee of conformity for digital content (French Consumer Code, articles L224-25-12 and following) remain unaffected.
6. Account and Availability (Plans)
Taking out a plan creates an account from the e-mail address used at payment, so that your allowance and your creations follow you across devices. You receive a link to choose your password, valid for 7 days; after that, the "Forgot password?" link on the sign-in page sends you a new one. The account is personal: a plan is intended for one person and may not be shared.
The service may be interrupted for maintenance or by a failure of a third-party provider; a prolonged interruption falls under the statutory guarantee of conformity (section 11). We do not guarantee that any particular image can be produced: AI generation is probabilistic, and our content filters may refuse a request (see the Content Policy). A refused request does not count against your allowance; a request that fails after being counted is credited back automatically.
7. Portrait Pro: Seller and Product
The Portrait Pro pack consists of up to 20 AI-generated portraits (at least 16 guaranteed, any missing portraits being refunded on request) of the person shown in the selfies you uploaded, at 1024 × 1536 pixels in PNG format, without watermark, across 5 backgrounds and 4 outfits, delivered on a private download page (individual files and a ZIP archive) and by e-mail link. The download link is valid for 30 days after purchase.
The price is €24.90 including VAT, payable once. There is no subscription and no recurring charge for this product. The applicable price is the one displayed at the time of checkout; it is charged in euros through Stripe, which may offer you to pay in another currency at Stripe's exchange rate. The two watermarked previews shown before purchase are free.
8. Portrait Pro: Ordering and Payment
You upload 2 to 4 selfies, give the required consents (processing of images of your face, 18 or older, own face or written permission), choose a style and receive two free previews. Clicking "Unlock the 20 HD portraits" takes you to a secure Stripe Checkout page where you enter your e-mail address and payment details. The order is final when Stripe confirms the payment; you then receive a Stripe receipt and, once the pack is complete, our delivery e-mail.
We never store your card details. If a payment fails or is not completed within one hour, the order is cancelled and your previews remain available on the tool page for the retention period stated in the Privacy Policy.
9. Portrait Pro: Delivery
Delivery is digital and starts immediately after payment: the portraits are generated in batches and appear on your private page as they are ready, usually within a few minutes and at most within 24 hours. The delivery e-mail containing the private link is sent when the pack is complete. If, after 24 hours, fewer than 16 of the 20 portraits could be generated, we refund the full price without you having to ask.
10. Portrait Pro: Right of Withdrawal and Refunds
The pack is digital content not supplied on a tangible medium. During checkout you expressly request that delivery begins immediately and acknowledge that you thereby lose your statutory 14-day right of withdrawal (French Consumer Code, article L221-28 13°, transposing Directive 2011/83/EU, article 16(m)).
Independently of that waiver, we refund the full price on simple request sent to support@pixgenia.com within 14 days of purchase if you have not downloaded any portrait (individually or as a ZIP). Once a portrait has been downloaded, the pack is deemed delivered and no refund is due, except in the cases of section 9 (non-delivery or fewer than 16 usable portraits) and of the statutory guarantee of conformity for digital content (French Consumer Code, articles L224-25-12 and following). Refunds are made to the original payment method within 14 days of our acceptance; on refund, the download link is revoked and the portraits are deleted.
11. Warranties, Liability, Law and Disputes
For Portrait Pro, you warrant that you are at least 18 years old, that any selfies show your own face or that you hold the written permission of the person shown, and that your use of the images will comply with the Content Policy and applicable law, including any obligation to disclose that an image is AI-generated. Generated images keep their C2PA content credentials and are labelled as AI-generated. You may use them for any personal or professional purpose; we claim no rights over them.
Statutory guarantee of conformity. The digital content and services sold on PixGenia (plans, Portrait Pro pack) benefit from the statutory guarantee of conformity of the French Consumer Code (articles L224-25-12 and following). For a plan, we answer for any lack of conformity that appears during the whole period of supply; for a Portrait Pro pack, for those that appear within two years of delivery. In case of a lack of conformity, you may obtain that it be fixed free of charge or, failing that, a price reduction or the termination of the contract, by writing to support@pixgenia.com. This guarantee applies independently of the right of withdrawal and of the refunds described above, and these terms do not limit our liability beyond what the law allows towards a consumer.
These terms are governed by French law, without depriving you of the protection of the mandatory rules of the European Union country where you reside. In case of a dispute, please write to support@pixgenia.com first; we answer within 14 days. If no amicable solution is found, consumers may refer the dispute free of charge to the consumer mediator named in our Legal Notice (French Consumer Code, article L612-1), or bring it before the court of their place of residence or any other court competent under the law.